RETURN POLICY
Returns & Exchanges
At our shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange it within 30 days of delivery.
Eligible Returns
- Full-size perfumes in unused, unopened condition
Return Process
1. Contact our customer service team within 30 days of delivery to initiate your return.
2. Provide your order number and a brief explanation for the return.
3. We will send you a prepaid return label to affix to your package.
4. Ship the item(s) back to us within 14 days of receiving the return label.
5. Once we receive your return, we will process a full refund to the original payment method.
Exchanges
If you would like to exchange an item for a different fragrance or size, simply follow the return process above. Once we receive your return, we will ship out the new item at no additional cost.
We stand behind the quality of our products, and it is our goal to ensure your complete satisfaction. If you have any other questions, please don't hesitate to contact our customer service team.
SHIPPING AND DELIVERY
Shipping & Delivery
We understand the excitement of receiving a new fragrance, which is why we strive to get your order to you as quickly as possible. All orders are shipped via traceable carrier services to ensure safe and timely delivery.
Shipping Methods
- Standard Shipping (5-7 business days) - $5.99
- Priority Shipping (2-3 business days) - $9.99
- Expedited Shipping (1-2 business days) - $14.99
Shipping Rates
Shipping rates are calculated based on the total value of your order and your selected shipping method. Orders over $75 qualify for free standard shipping.
Delivery Timeline
- Standard Shipping: 5-7 business days
- Priority Shipping: 2-3 business days
- Expedited Shipping: 1-2 business days
Please note that delivery times are estimates and may vary depending on your location and carrier capacity. We do not ship to P.O. boxes.
Order Processing
All orders are processed within 1-2 business days. Once your order has shipped, you will receive a tracking number to monitor the delivery status.
If you have any questions or concerns about your order, please don't hesitate to contact our customer service team. We are here to ensure you have a seamless shopping experience.